Cancellations & Refunds

Cancellation Policy

To cancel any of your appointments the Receiver has to call us at least 24 hours before the session. We levy processing fees of 15% + taxes on all cancellations paid on the Total amount received. Any cancellation of appointments that happen within the 24 hour limit that is mentioned above shall attract a 25% processing fees + taxes. The amount shall be deducted and the balance shall be refunded within a period of maximum 10-14 working days from the day of intimation of the cancellation.

Rescheduling

We allow 2 rescheduling in total for a client, within a maximum period of 2 months from the date of the first booking. We levy rescheduling fees of 15% + applicable taxes on each single rescheduling of the appointments. If the Receiver is rescheduling his appointments for 2 times, the total charges for the rescheduling the appointment two times is 30% + applicable taxes of the Total fees received. The student has to deposit the total balance processing fees in order to get a rescheduled appointment confirmed with us in the direct account of the Provider which will be provided on the call.

Transfer Policy

We do not allow any transfer of service from one receiver to another. The service booked by the receiver shall stay valid as per the terms mentioned in the 'Validity of cancelled service' below.

Refund Policy

Refunds for simple cancellations (without rescheduling) will be processed within 10-14 working days after the cancellations have been initiated. The Receiver (student or their parents) shall get the amount after deducting the processing fees mentioned for the Direct Cancellations.

Refunds for cancellations after single or double rescheduling will be processed within 20-22 working days after the cancellations have been initiated. The Receiver (student or their parents) shall get the amount after deducting the processing fees mentioned for the cancellations. As this refund might be initiated after single or double rescheduling and finally a cancellation the refunds shall only happen on the actual counseling amount that is paid by the receiver and not the rescheduling amount paid by the Receiver (Counseling + Rescheduling). The Rescheduling amount shall be exempted from refunds and the refund will only happen as per the cancellation terms mentioned above for the 1st counselling fees paid by the Receiver.

Validity of Cancelled Service

If the session is being cancelled and is pending for rescheduling from the receivers end the service shall stay valid for a period of maximum 90 total days from the day of first booking. If the receiver is not receiving the service within the stipulated period the balance money shall be transferred after deducting any pending rescheduling and cancellation charges mentioned above.

Limitations of the Provider

As the provider is just a service provider who is delivering various services through member, forum and counseling sessions, we as the provider are not responsible if the receiver doesn't study well, doesn't perform well, doesn't fair well in his future or career. The receiver agrees to understand and accept that it will be his total responsibility and he shall not hold the provider responsible for any of such instances. All the decisions and actions taken after the receiver has visited the website of the provider or received guidance from the provider in his life, education or career after receiving information from this website or having the session shall be the sole responsibility of the Receiver only. The state of any guidance provided by the Provider can be different or unmatched but the Receiver agrees to understand and accept that he will verify all those information and statistics personally before taking a final decision for his education, career & life decision to follow. The Receiver will never blame/mention/hold the Provider responsible for the outcomes he faces after he has taken steps for his Education, Career and life.

Right to Suspend or Cancel User Account

The Provider may permanently or temporarily terminate or suspend Receivers access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable laws of the Nation or regulations. The Receiver may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which the receiver has already made payment for.

Indemnification

The Receiver agree to indemnify and hold the Provider, Svastrino Consultancy Services, its team, its freelance consultants and every person directly or indirectly associated with Svastrino, harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against them by any third party due to inappropriate education and/or career and or educational choice or in connection with your use of the website or any of the services offered on the website.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Svastrino Consultancy Services, the Provider, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Svastrino Consultancy Services, the Provider assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of services provided by the Provider; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.